lang="en-GB" Terms of Service | Find Me Sales

Terms and Conditions

Last updated: 19 July 2026

1. Introduction

These Terms and Conditions (Terms) govern access to and use of the Find Me Sales website, software, applications, browser extensions and related services (together, the Services).

The Services are operated by Find Me Sales Ltd, a company registered in England and Wales under company number 13664185, with its registered office at 86-90 Paul Street, London, England, EC2A 4NE (Find Me Sales, we, us or our).

By creating an account, purchasing a subscription or credits, or otherwise accessing or using the Services, you agree to these Terms. You also agree to our Privacy Policy and Cookie Policy.

The Services are intended primarily for business and professional use. If you use the Services as a consumer, any rights that cannot lawfully be excluded or restricted remain unaffected.

If you do not agree to these Terms, you must not access or use the Services.

2. Definitions
  • Account means an account used to access the Services.
  • Authorised User means an individual permitted by you to access your Account or Workspace.
  • Credits means units used to access specified usage-based features within the Services.
  • Customer Data means information, content, contacts, records, files and other data submitted to the Services by you or an Authorised User.
  • Output means information, content, suggestions, research, enrichment, drafts, summaries or other material generated or returned through the Services.
  • Order means any online checkout, order form, confirmation, invoice or other document describing Services, pricing, billing frequency or entitlements.
  • Subscription means a recurring or fixed-term right to access specified Services.
  • Workspace means an Account environment shared by one or more Authorised Users.
3. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

If you use the Services for an organisation, you confirm that you have authority to bind that organisation to these Terms. In that case, references to you include that organisation.

4. Accounts and security

You must provide accurate information, keep it current and protect your login details. You are responsible for activity carried out through your Account, except to the extent caused by our breach of these Terms or failure to use reasonable security measures.

You must promptly notify us at hello@findmesales.com if you believe your Account has been compromised or accessed without permission.

You may use supported Google or Microsoft sign-in services. Your use of those services is also subject to the provider's terms and privacy practices.

5. The Services

Find Me Sales provides sales discovery, company research, contact and decision-maker discovery, customer relationship management, enrichment, workflow automation, communications, forms, booking pages, calendars, reporting, integrations and related functionality.

The features available to you depend on your Subscription, Order, account type, location and any applicable limits. Some features require Credits in addition to a Subscription.

We may update, improve, replace or discontinue features. We will not intentionally remove the core functionality of a paid Subscription during its current paid term without providing a reasonable alternative, notice, credit or refund where appropriate.

Any preview, beta, experimental or early-access feature is provided as available and may be changed or withdrawn at any time.

6. Subscriptions

A Subscription provides access to the software features and limits shown at checkout or in the applicable Order. These may include limits relating to Authorised Users, automation flows, forms, calendars, workspaces, integrations or other features.

Unless stated otherwise, Subscription fees do not include unlimited enrichment, artificial intelligence processing, external data retrieval or other credit-based usage.

Subscriptions are billed in advance for the billing period selected at checkout. They automatically renew for successive periods of the same length unless cancelled before the renewal date.

You may cancel through the Subscription area of your Account. Cancellation stops the next renewal. Unless required by law, you will retain access until the end of the period already paid for and will not receive a refund for unused time.

We may change Subscription prices for a future renewal period. We will provide reasonable advance notice of a material price increase. The new price will apply only from the next renewal occurring after that notice.

7. Credits

Credits are used by specified features, including certain enrichment, research, artificial intelligence, search and data retrieval functions. The number of Credits required may vary by feature and may be changed prospectively.

Credits are separate from your Subscription unless expressly stated otherwise. You may purchase additional Credits through the Services at the price displayed at checkout.

Purchased Credits remain available until used unless an expiry date was clearly disclosed before purchase or expiry is required by law. Purchased Credits are not removed merely because a Subscription ends, although access to features that use them may require an active Subscription.

Welcome Credits, trial Credits, referral Credits and other complimentary Credits are promotional. They have no cash value, cannot be redeemed for money and may expire, be changed or be withdrawn in accordance with the conditions of the promotion.

Credits are not electronic money, a bank deposit, a gift card or stored monetary value. They cannot be sold, exchanged or transferred except through functionality expressly provided by us, such as pooled Workspace Credits.

A Credit is normally consumed once a requested process has been successfully initiated or completed. A result that is incomplete, unavailable, duplicated or less useful than expected does not automatically entitle you to a Credit refund where the underlying third-party request or processing was performed. We may restore Credits where a confirmed technical failure attributable to Find Me Sales prevented the relevant process from running.

We may cancel or reverse Credits obtained through fraud, payment reversal, abuse, exploitation of a technical error or breach of these Terms.

8. Lifetime and promotional plans

A lifetime plan grants access to the features and limits expressly included in the relevant offer for as long as Find Me Sales continues to operate and provide that plan. It does not mean the lifetime of an individual user or organisation and does not guarantee that every present or future feature will be included.

Lifetime plans do not include recurring Credit allocations unless the offer expressly states otherwise. Any welcome or promotional Credits supplied with a lifetime plan are provided once only.

Promotional discounts, vouchers, trials and special offers may be subject to additional conditions shown at the time of the offer and may not be combined unless expressly permitted.

9. Payments, taxes and refunds

Prices and billing details are shown before purchase. Unless stated otherwise, prices exclude VAT and other applicable taxes, which may be added where required.

Payments are processed by third-party payment providers, including Stripe. You authorise us and our payment provider to charge the payment method supplied for purchases and recurring Subscription renewals.

You must maintain valid billing information. We may suspend paid Services following a failed or overdue payment after giving reasonable notice where practicable.

Except where required by law, fees are non-refundable once the relevant Subscription period has begun or Credits have been supplied. This does not limit any statutory rights or our ability to issue a refund or account credit at our discretion.

You must notify us of a billing error without undue delay and, where possible, within 30 days of the charge.

10. Consumer cancellation rights

The Services are designed for business use. However, if you contract with us as a consumer, you may have a statutory right to cancel a distance contract within 14 days.

By requesting immediate access to a Subscription or immediate supply of Credits during a statutory cancellation period, you expressly request that performance begins immediately. Where permitted by law, any refund may be reduced to reflect Services already supplied, and a right to cancel digital content may be lost once supply begins following the required acknowledgement.

Nothing in these Terms removes rights that cannot lawfully be excluded.

11. Artificial intelligence and generated Output

Some Services use artificial intelligence, machine learning or automated systems to generate research, summaries, suggested contacts, classifications, recommendations, drafts, actions, workflows and other Output.

Output may be inaccurate, incomplete, outdated, misleading or unsuitable for your purpose. It may not be unique. You must review and verify Output before relying on it, publishing it, sending it to another person or using it to make a decision.

Output is not legal, financial, employment, compliance, investment or other professional advice. You remain responsible for decisions and communications made using it.

You must not use Output to make solely automated decisions about individuals that produce legal or similarly significant effects unless you have independently ensured that the use is lawful and appropriate.

12. Company, contact and decision-maker data

The Services may return information derived from public sources, official registers, customer-provided information, search providers, artificial intelligence and other third-party sources.

We do not guarantee that a company exists, trades from a particular address, remains active, employs a particular person, or that a person holds a stated role, has purchasing authority or can be contacted using the details supplied.

You are responsible for checking information before relying on it or using it for outreach. A search result or suggested decision maker is a research lead, not a representation or warranty.

13. Customer Data

You retain ownership of Customer Data. You grant us a non-exclusive, worldwide licence to host, copy, transmit, process, display and otherwise use Customer Data only as reasonably necessary to provide, secure, support and improve the Services, comply with law and enforce these Terms.

You confirm that you have all rights, permissions and lawful bases required to submit and use Customer Data through the Services. You must not submit unlawful, infringing, malicious, misleading or confidential information that you are not authorised to use.

We may generate aggregated or anonymised information from use of the Services. We may use that information for analytics, security, product improvement and business purposes provided it does not identify you or any individual.

14. Teams and Workspaces

The Workspace owner controls access to the Workspace and may invite, remove or change permissions for Authorised Users, subject to Subscription limits.

The Workspace owner is responsible for administering the Workspace and for ensuring that Authorised Users comply with these Terms. Authorised Users may consume shared Credits and access shared Customer Data according to their permissions.

If you join a Workspace owned by an organisation, that organisation may control your access and may access, export, alter or delete information associated with the Workspace.

15. Automations and communications

The Services may allow you to create workflows, schedule actions, send or draft communications, add records, process leads and trigger other automated activity.

You remain responsible for configuring, reviewing, monitoring and stopping automations and for every message or action sent or performed through your Account, including activity proposed or generated by artificial intelligence.

You must implement reasonable limits, checks and approval processes appropriate to your use. We are not responsible for loss caused by an automation being incorrectly configured, left active or supplied with inaccurate data.

16. Marketing and data protection compliance

You are solely responsible for ensuring that your collection, enrichment, export and use of personal data, and all marketing or sales communications, comply with applicable laws and regulatory requirements, including the UK GDPR, Data Protection Act 2018 and Privacy and Electronic Communications Regulations 2003 where applicable.

You must identify and document an appropriate lawful basis, provide required privacy information, honour objections and suppression requests, and obtain consent where consent is required.

You must not use the Services to send spam, deceptive communications, unlawful unsolicited marketing, harassment or messages to people who have validly opted out.

Find Me Sales does not determine whether a particular contact, campaign, list or communication is lawful for your specific circumstances.

17. Integrations and third-party services

The Services may connect to third-party products and data sources, including payment processors, search engines, mapping services, company registers, email and calendar providers, social platforms, hosting providers and artificial intelligence providers.

Third-party services are governed by their own terms and privacy practices. We do not control them and are not responsible for their availability, accuracy, security or changes.

You authorise us to exchange information with a third-party service as required to provide an integration you enable. You may be required to maintain a separate account and sufficient permissions with that provider.

A third party may restrict or withdraw access to its service, which may cause an integration or dependent feature to stop working. This will not by itself constitute a breach of these Terms by Find Me Sales.

18. Browser extensions

A Find Me Sales browser extension may allow you to save or process information viewed on supported third-party websites. You are responsible for using the extension lawfully and in accordance with the rules of each third-party website.

We do not authorise scraping, automated access or any activity prohibited by a third party. The availability of extension functionality may change where a browser or third-party website changes its systems or policies.

19. Acceptable use

You must not:

  • use the Services for unlawful or fraudulent activity;
  • infringe privacy, data protection, confidentiality, intellectual property or other rights;
  • introduce malware, interfere with security, overload the Services or attempt unauthorised access;
  • reverse engineer, copy or create a derivative of the Services except where the law expressly permits this;
  • resell, sublicense or make the Services available to third parties except through an authorised agency, partner or reseller arrangement;
  • circumvent usage limits, payment requirements, Credits, permissions, rate limits or technical restrictions;
  • use the Services or non-public Output to train or develop a substantially competing product or model;
  • use automated extraction tools against the Services without our written permission; or
  • use the Services in a way likely to harm Find Me Sales, our infrastructure, another customer or a third party.

We may apply reasonable technical limits to protect the Services, prevent abuse and maintain availability.

20. Intellectual property

Find Me Sales and its licensors own all rights in the Services, including software, interfaces, designs, databases, documentation, workflows, prompts, processes, trademarks and other intellectual property, excluding Customer Data and third-party content.

During your Subscription or authorised access, we grant you a limited, non-exclusive, non-transferable and revocable licence to use the Services for your internal business purposes in accordance with these Terms.

You may use and export Output for your lawful business purposes, subject to these Terms, third-party rights and applicable law. We do not guarantee that Output is capable of intellectual property protection or does not resemble material generated for another user.

If you provide feedback or suggestions, you grant us a perpetual, worldwide, royalty-free right to use them without restriction or payment.

21. Confidentiality

Each party must protect the other party's non-public confidential information using reasonable care and use it only for the purposes of providing or receiving the Services.

This obligation does not apply to information that is public through no breach of these Terms, was already lawfully known, is independently developed, is lawfully received from another source, or must be disclosed by law.

22. Availability and support

We aim to keep the Services available and reliable but do not guarantee uninterrupted or error-free operation. Maintenance, security incidents, internet failures, third-party outages and events outside our reasonable control may affect availability.

Unless an Order includes a separate service level agreement, support and response times are targets rather than guaranteed service levels.

We may suspend access where reasonably necessary to protect security, prevent harm, address legal requirements or maintain the Services.

23. Suspension and termination

You may stop using the Services at any time. You may cancel a Subscription as described in section 6 and may request Account deletion by emailing hello@findmesales.com.

We may suspend or terminate access if you materially breach these Terms, fail to pay amounts due, create a security or legal risk, use the Services abusively or fraudulently, or cause harm to us, another customer or a third party.

Where the issue can reasonably be remedied, we will normally give notice and a reasonable opportunity to correct it. We may act immediately where necessary to prevent harm, comply with law or address fraud or serious misuse.

On termination, your right to use the affected Services ends. We may delete Customer Data after a reasonable retention period, subject to our Privacy Policy, legal obligations and any applicable data processing agreement. You should export data you wish to retain before access ends.

Sections that by their nature should continue after termination will survive, including provisions concerning payment, intellectual property, confidentiality, disclaimers, liability, indemnity and disputes.

24. Warranties and disclaimers

We will provide the Services with reasonable care and skill. Except as expressly stated in these Terms and to the fullest extent permitted by law, the Services and Output are provided on an as-is and as-available basis.

We do not warrant that the Services will meet every requirement, produce any particular commercial result, generate leads or sales, or that any data or Output will be complete, accurate, current, unique or fit for a particular purpose.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.

25. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot be excluded, or any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, neither party will be liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, business opportunity or data, whether direct or indirect, arising from use of the Services.

Subject to the first paragraph of this section, our total aggregate liability arising out of or relating to the Services and these Terms in any 12-month period will not exceed the greater of £100 and the total fees paid or payable by you to Find Me Sales during the 12 months immediately preceding the event giving rise to the claim.

We are not liable for loss caused by inaccurate third-party data, artificial intelligence Output, your instructions, Customer Data, an integration you enable, unlawful outreach, an incorrectly configured automation, or a third-party service outside our reasonable control.

26. Indemnity

If you use the Services for business purposes, you will indemnify Find Me Sales against third-party claims, losses and reasonable costs arising from your Customer Data, unlawful use of personal data, unlawful marketing, infringement of third-party rights, or material breach of these Terms by you or your Authorised Users.

This indemnity does not apply to the extent a claim was caused by our breach of these Terms, negligence or wilful misconduct.

27. Publicity

We will not publicly identify you as a customer or use your logo in marketing without your permission, except where your organisation has already publicly announced the relationship or the use is otherwise permitted by law.

28. Changes to these Terms

We may update these Terms to reflect changes to the Services, pricing model, law, security requirements or business practices.

We will provide reasonable notice of material changes, such as by email or an in-product notice. Changes will apply from the date stated in the notice. Your continued use after that date constitutes acceptance, but changes will not retrospectively alter fees or materially reduce rights for a paid period already underway.

29. General

These Terms, together with any Order, Privacy Policy, Cookie Policy and applicable data processing agreement, form the entire agreement between you and us concerning the Services. If an Order expressly conflicts with these Terms, the Order will take priority only for the specific commercial term in conflict.

Neither party is liable for delay or failure caused by events beyond its reasonable control.

You may not assign these Terms without our prior written consent. We may assign them as part of a merger, reorganisation, sale of assets or transfer of the Services, provided this does not materially reduce your rights.

If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary or removed, and the remaining provisions will continue in effect.

A failure to enforce a provision is not a waiver. No person other than you and Find Me Sales has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except that a consumer may have the right to bring proceedings in another part of the United Kingdom or in their country of residence where mandatory law permits.

30. Contact

Questions about these Terms or legal notices should be sent to legal@findmesales.com. General support requests should be sent to hello@findmesales.com.